FAQs

With the exception of valves and speakers which are covered for 90 days from the date of sale, all Orange amplifiers and cabinets are covered by warranty for one year. If the purchase is registered at www.orangeamps.com/support/warranties/, you are entitled to a further year of cover. For full terms and conditions, please click here:

We are sorry if you have experienced a problem with one of our products.

Please contact the Orange dealer from whom you purchased the product and they will help you to resolve the issue as quickly as possible. Click here to be taken to our dealer search page.

Valves, knobs and gig bags/covers are all available from our online shop. UK and Rest of the World customers click here:

Customers in the US click here: 

Spares which are safety critical or that require the product to be dismantled for fitting cannot be supplied to the public. Please contact your local Orange dealer and you will be directed you to their technician who can obtain and fit the necessary parts.

For safety reasons, we can only supply schematics and technical information to Orange dealers and authorised repair centres.

We do not recommend or support the modification of Orange products in any way. Please do not attempt to work on your Orange yourself as doing so will expose you to potentially lethal voltage and will invalidate the warranty.

See the Dealers section of the website to locate a dealer near you.

See the heritage section of the Orange website for more information.

Send us an email at endorsements@omec.com including a full press pack, tour itinerary, website links, video links, management and label details.

No need to send it back. If it is dented simply sponge some hot, soapy water onto the dented area and leave to dry. Repeat if necessary. If the grille cloth is torn as well as dented and want it replaced, we do not supply the basket weave or grille cloth but we do provide a re-covering service. Please contact your dealer for further details.

Valves start to wear out from the moment they are installed. The frequency with which you replace them depends on a number of factors, with usage at the top of the list. Running the amp at top volumes will also shorten valve life.

Many artists who regularly use their amps replace the power valves once a year and have the amp biased at that time. Preamp valves need only to be replaced when they fail or become microphonic. Power valves should be replaced prior to failure.

When replacing valves always use quality branded replacements. If unsure which brand to buy, check the Orange forum. There are many Orange owners experimenting with different brands and this is a great place to seek advice! Visit the Forum to discuss amplifiers with other Orange users.

WARNING! Valves get HOT! Make sure that you leave your amplifier off for a sufficient period of time to allow the valves [tubes] to cool.

Preamp valves may be replaced at any time by the owner. Allow the amp to cool down and remove the metal valve shields by pushing them in and turning them counter-clockwise. Pull out the old valve and insert the new one taking care to correctly line up the pins with the valve socket. Replace the valve shields. Orange recommends that you replace your preamp valves once every 18 months, however you will not cause your amplifier any harm by using them longer. Replacing them regularly helps reduce the risk of a valve failing at an inopportune time!

When buying power valves ask for matched pairs or quartets. This means that each valve has been tested and chosen to work well together. Allow the amp to cool down and take care to correctly line up the pins of the valve with the valve socket. Orange recommends that you replace your power valves once every 12 months, however you will not cause your amplifier any harm by using them longer.

Power valves in the Tiny Terror, Dual Terror, Dark Terror, TH30, Rocker 30, AD5, AD15, and AD30 series of amplifiers do not need to be biased. Power valves in all other Orange amplifiers should be biased by a qualified amp technician when they are replaced. Failure to bias power valves can result in shortened valve life and damage to your amplifier. Improperly biased valves can also affect your amplifier’s tone.

All Orange cabinets with the exception of the PPC412 HP8 have two quarter inch mono jack inputs wired in parallel. Connecting two cabinets together using a speaker lead is called “Daisy Chaining” and if two 16 Ohm cabinets are used, the global load is 8 Ohm, if two 8 Ohm cabinets are used, the global load is 4 Ohm.

Orange amplifiers featured the first effects loop offered in an amplifier. They were designed for the effects of the day: stand-alone reverb units and tape echo delays. They do not work as well with modern effects. An effects loop is a means for inserting guitar effects into the signal path of the amplifier internally. Plug the Send of your amplifier into the input of your effects using a guitar cable. Plug the Output of your effects into to the Return of the amplifier.

The F.A.C. control stands for Frequency Analysing Control. It is a mid-range sweep that offers many variations on the Orange sound. Experiment with different settings for a variety of sounds.

To locate a repair technician near you, in the UK and Rest of the World try consulting your nearest Orange dealer.

In the US please click here for a list of authorised repair centres

Check the spring valve retainers. Adjust accordingly.

WARNING! Before accessing fuses make sure the amplifier is unplugged from the mains socket!

If the amplifier constantly blows the HT fuse*, power valve failure may be the cause. Replace the power valves with a matched set and have a repair technician check the bias.

If the amplifier is blowing the mains fuse** then it may be the rectifier valve that is at fault. Replace it with a quality brand valve.

*The HT fuse is located in the twisting style fuse holder.

** The Mains fuse is located in a tray built in to the mains socket. Use a screwdriver to prize the tray open.

A high-pitched squeal generally indicates a bad preamp valve. Valves start to wear out from the moment they are installed. You can check for a bad preamp valve by gently tapping on them with a wooden pencil or chopstick. Allow the amplifier sufficient time for the valves to cool down and remove the metal valve shields by pushing them in and turning them counter-clockwise. Bad or microphonic valves will tend to behave like a microphone . A quality brand replacement valves should be installed – take care to correctly line up the pins of the valve with the socket.